/Key Highlights of the Study
This study interrogated two fundamental indicators of transition in the ‘quality of government’ (service delivery and corruption reduction) in Zimbabwe since November 2017. Undergirding the study was the objective to monitor and hold government accountable for the promises it made to transition Zimbabwe to a democratic and prosperous dispensation.
Such accountability cannot be exerted without a clear picture of results so far. Such results can only be ‘perceived’ by those at the receiving end of government service delivery. Thus a team of Zimbabwe Democracy Institute (ZDI) researchers collected data from a sample of 506 key informants who were purposively sampled from among consumers of services delivered by sampled public institutions, leaders of community-based organisations, civic society organisations and activists in across the country. Key public institutions that were selected for examination were: VID, Health Sector (public hospitals), education sector (public universities, schools, colleges); traffic police, registrar’s office (issuance of births and deaths certificates and passports), the military, the government agriculture input scheme, traditional leaders, judiciary (courts) and local authorities (town and district councils). Data collection was done from September to November 2018 through 274 in-depth interviews with key informants and seven focus group discussions with 232 key informants purposively sampled from Lupane, Gwanda, Plumtree, Tsholotsho, Bulawayo, Umguza, Masvingo, Harare, Kwekwe, Gokwe, Chegutu,Kadoma and Chitungwiza.
Source: Zimbabwe Democracy Institute
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